Refund Policy: Your Satisfaction Guaranteed
Refund Eligibility Criteria
Understanding Our Refund Conditions
At ModeCraft, we are committed to ensuring customer satisfaction. Refunds are accepted under the following conditions: the item must be returned within 30 days of purchase, it should be in its original condition with tags attached, and proof of purchase must be provided. Items that are worn, washed, or altered are not eligible for a refund. Clearance items and gift cards are non-refundable. Please ensure all criteria are met to qualify for a refund.
How to Return Your Item
Follow these simple steps to initiate a return:
1
Initiate Your Return
Contact our customer service team via email or phone to request a return authorization. Provide your order number and reason for return.
2
Prepare Your Package
Securely pack the item in its original packaging. Include the return authorization and proof of purchase inside the package.
3
Ship the Item Back
Send the package to the address provided by our customer service team. Use a trackable shipping method to ensure safe delivery.
Refund Processing Timeline
At ModeCraft, we strive to process all refund requests promptly. Once your return is received and inspected, we will initiate the refund process within 5-7 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or credit card issuer. Typically, it takes an additional 3-5 business days for the funds to appear in your account. We appreciate your patience and understanding during this process.
If you have any questions regarding the status of your refund, please do not hesitate to contact our customer service team. We are here to assist you and ensure a smooth and satisfactory experience with ModeCraft.
Refund Policy FAQs
Our refund policy is designed to be transparent and customer-friendly. Here are some common questions and answers to help you understand our process better.
What items are eligible for a refund?
Items must be returned in their original condition, unworn, and with all tags attached. Certain items like perfumes and watches may have specific return conditions.
How do I initiate a return?
To start a return, please contact our customer service team with your order details. They will guide you through the process and provide a return authorization.
Are there any return shipping fees?
Return shipping fees are the responsibility of the customer unless the item received was incorrect or defective. Please ensure you use a trackable shipping method.
Can I exchange an item instead of getting a refund?
Yes, exchanges are possible if the desired item is in stock. Please contact us to arrange an exchange.
What if my refund is late or missing?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
How long do I have to return an item?
Items must be returned within 30 days of the purchase date to be eligible for a refund or exchange.
Can I return a gift?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
What happens if I receive a defective item?
If you receive a defective item, please contact us immediately. We will arrange for a replacement or refund as per your preference.
How will I be refunded?
Refunds are issued to the original payment method used during the purchase. If you paid via a gift card, the amount will be credited back to the gift card.
Need Further Assistance?
Our team at ModeCraft is here to help you with any questions or concerns you may have about our refund policy. We are committed to ensuring your satisfaction and making your shopping experience seamless. Please reach out to us for personalized support and guidance.